Frequently Asked Questions

Learn more about the American Queen Voyages cruise experience and find answers to common questions you may have on your way to booking a memorable cruise. If you have any further questions, please give us a call on 1800 076 290 or email us at aqv@journeybeyond.com

 

Why American Queen Voyages?

Over the course of the last ten years, American Queen Voyages™ has built quite the fleet up from our American Queen Steamboat Company riverboat roots, launching vessel after vessel, teaming up with Victory Cruise Lines to give passionate explorers thrilling new experiences: introducing voyages throughout Canada, New England, and the Southeast and beyond — to Mexico’s Yucatán Peninsula and Expedition voyages to the Alaskan wilds. Throughout our promise has been a constant — a deeper, more personal discovery of the North American continent.

How do I book an American Queen Voyages cruise?

For reservations and booking support, please call 1800 076 290 from Monday to Friday between 8am to 6pm Australian Central Standard Time (ACST); or Saturday from 9am to 5pm EST. Please note, special business hours may apply on select holiday dates.  Or email us directly at aqv@journeybeyond.com

What's included in American Queen Voyages fares?

Our all-inclusive cruise fares offer a one-night pre-cruise hotel stay with FREE ground transfers, unlimited shore excursions in port and with your comfort in mind, deluxe private motorcoaches to get you there safely, unlimited beverages including Extensive wine list, choice spirits, local craft beers and specialty coffees, open bars and lounges throughout each vessel, all meals including alternative dining featuring freshly prepared lobster and USDA Prime Beef available every night, 24-hour complimentary in-room dining, unlimited WiFi, bicycles*, hiking sticks, and live, daily entertainment and enrichment.

How many passengers are on American Queen Voyages?

While the exact number of passengers will vary by the voyage, our authentic paddlewheelers have the capacity to accommodate anywhere from 150 to 400 guests, depending on the vessel. A low passenger count makes American Queen Voyages cruises much more intimate and far less crowded than voyages on standard cruise lines. The Ocean Voyager and Ocean Navigator carry only up to 202 passengers, which creates a welcoming, intimate environment. Our 186-guest expedition ship, Ocean Victory is a ship meticulously designed for responsible expedition travel.

What is the recommended gratuity on American Queen Voyages?

Gratuities are already included in the total price.

What is the dress code on American Queen Voyages?

Resort-casual attire is recommended both on the ships and ashore. For dinner, men’s clothing might include sport shirt and slacks. Jackets for men are optional, not required. Women may wear a blouse or sweater and slacks, skirts and dresses. No shorts or hats are permitted in the dining room for dinner. American Queen Voyages also recommends that you bring comfortable walking shoes, a hat, light rainwear, an umbrella and a jacket or sweater for cool temperatures.

Can I take a cruise solo?

American Queen Voyages welcomes solo travelers, and features a select number of single-occupancy staterooms available on its ships. One person occupying a double stateroom will be charged 200% of the double-occupancy rate depending on each category.

Does American Queen Voyages accommodate special diet requests and restrictions?

American Queen Voyages will work to cater to any dietary needs. Please tell your cruise specialist approximately two weeks prior to your cruise so that we may plan accordingly.

Is there mobile service onboard?

Mobile phones may be utilized on board, but service is not always available, and can be spotty depending on weather and location. This may vary depending on your service provider. Cell service is more reliable when we are in port.

Is there Wi-Fi onboard?

Complimentary basic internet access via Wi-Fi is available on all voyages.

Is smoking allowed on board?

Smoking is permitted only in designated outside areas. Smoking is strictly prohibited anywhere inside the ship and in all passenger cabins.

Can we reserve a table at the restaurant?

We have open seating for breakfast and lunch to ensure that you have the opportunity to meet your fellow travelers. Dinners on our vessels vary in terms of seating style. In order to reserve a specific table onboard, please see your Food & Beverage manager upon embarkation of your trip. A specific table cannot be guaranteed, but the onboard team will do their best to accommodate all special requests.

What time is embarkation and disembarkation?

Embarkation and disembarkation vary by port of departure. Check your specific itinerary for embarkation and departure times.

What type of electrical outlets are used on American Queen Voyages?

American Queen Voyages’ Cruise ships have standard U.S. outlets, and all current on board is 110v. No adapters are needed.

Is there laundry service on board?

There are self-serve laundry facilities onboard the American Queen only. Ocean Voyager and Ocean Navigator offer laundry services to all guests for a nominal fee. Upon request, our AQV river vessels may be able to accommodate laundry services upon request if needed. Please note that clothes cannot be dry cleaned on board.

Are there medical facilities on board?

Yes. There is doctor and an infirmary for your visit to our medical professional when needed.

Is there a beauty salon on board?

American Queen Voyages offers various beauty and hair treatments and massages on board the American Queen, American Countess, Ocean Voyager, Ocean Navigator, Ocean Victory and Ocean Discoverer. Please inquire at the Purser’s Desk for a list of services and to schedule an appointment.

What should I pack for my cruise?

American Queen Voyages recommends that you pack comfortable resort attire and the following:

  • Comfortable walking shoes
  • Sunscreen
  • Sunglasses
  • Insect repellent
  • A hat
  • Light rainwear and an umbrella
  • A jacket for cool temperatures
  • A camera
  • Photo identification
  • A reusable water bottle to carry during excursions
  • Personal medications

How much luggage can I bring?

American Queen Voyages places no restrictions on luggage. However, it is recommended that you bring as few bags as necessary. Suitcases less than 10 inches high may be stored under your bed.

Which airport should I fly into for an American Queen Voyages' Cruise?

All American Queen Voyages departure ports are located near major airports. Please reference your pre-cruise booklet for a list of airports recommended for travel to your particular cruise departure point.

Does American Queen Voyages provide transportation?

Upon arrival into the destination, you will make your own way to the pre-cruise hotel. However, our shore excursions team operates the included transfer from the hotel to the boat on embarkation day. In addition, the post-cruise transfer to the airport or AQV preferred hotel can be purchased onboard.

What are American Queen Voyages boats like?

The authentic paddlewheel riverboats, boutique coastal vessels and expedition ships of American Queen Voyages allow guests to encounter and explore the cultures, customs and communities of North America, from the Atlantic and Pacific coasts to the wonders of the rivers to the Yucatán Peninsula and the great land of Alaska.

What’s the food like on an American Queen Voyages cruise?

American Queen Voyages has gained a well-deserved reputation for its dining experiences. Our cruises feature stunning dining rooms with crisp, white linens and menus that never disappoint. American Queen Voyages cruises typically feature regionally inspired cuisine. We work to cater to your dietary restrictions – just let us know when you book!

How long is a typical American Queen Voyages cruise?

Our cruises range from five to 20-plus days and vary based on the itinerary.

What are the most popular American Queen Voyages cruises?

The Lower Mississippi River is our most popular itinerary. That journey showcases the diversity and drama of the Lower Mississippi River, from Memphis to New Orleans. The bayous and woodlands along the shore create dramatic landscapes that are virtually unchanged since the days of the French fur traders. Gracious towns with palatial mansions and tree-lined streets abound. History is everywhere – in silent Civil War cemeteries and virtually everywhere you turn in Memphis, best known for jazz, barbecue and, of course, The King of Rock ‘n’ Roll and his home, Graceland.

What makes American Queen Voyages cruises the best?

Nothing in the world quite compares with the rhythmic splashing sound of a paddlewheeler. And there is nothing more authentic than exploring the rivers, lakes, and coastal landscapes of North America’s storied waterways and coastlines than with American Queen Voyages. With luxury accommodations and free Wi-Fi on all of our vessels, you can’t go wrong.

How can I make payment?

Direct Deposit

Account name:  EXPERIENCE AUSTRALIA GROUP PTY LTD
Account No:  035000 798155
Please add your booking reference to the payment.

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